Shipping policy

Last updated: July 14, 2026

Thank you for shopping with Spokes Society.

This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

If we experience a high volume of orders or unexpected delays, processing times may be extended. We will notify you if there is a significant delay.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Typical delivery estimates are:

Singapore: 2–5 business days
International Orders: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery location, shipping method, and order value.

From time to time, we may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 24 hours for tracking information to become active.

International Shipping

We ship to selected international destinations.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

We are not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the carrier's responsibility.

If your package is significantly delayed, lost, or marked as delivered but cannot be located, please contact us. We will work with the shipping carrier to assist in resolving the issue whenever possible.