Refund policy

Last updated: July 14, 2026

Thank you for shopping with Spokes Society.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include all tags, accessories, and proof of purchase.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Gift cards
Sale or clearance items
Personalized or custom-made products
Items marked as final sale

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your order. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us before returning the product.

Return Shipping

Unless the return is due to our mistake or a defective item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.